Privacy Policy
Last Updated: [7th July, 2026]
Welcome to Robo Jewelry. Your privacy is important to us. This Privacy Policy explains how Robo Jewelry, through our website https://robojewelry.com, collects, uses, stores, protects, and shares personal information when you visit our website, interact with our content, create an account, leave comments, place an order, contact us, or use any of our online services.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our website and services.
1. Who We Are
Robo Jewelry is a premium luxury retail brand focused on luxury perfumes, fragrances, jewelry, fashion accessories, and lifestyle products.
Our official website address is:
For privacy-related enquiries, customer service, product enquiries, delivery concerns, or data protection requests, you may contact us through:
Email: [email protected]
Call / WhatsApp: +233 546 923 440
2. Information We Collect
We may collect different types of information depending on how you interact with our website and services.
2.1 Information You Provide Directly
You may provide personal information when you:
- Place an order on our website
- Create an account
- Contact us through forms, WhatsApp, email, phone, or live chat
- Subscribe to promotions or newsletters
- Leave a comment, review, or testimonial
- Upload images, documents, or other media
- Request support, delivery updates, refunds, exchanges, or product information
This information may include:
- Full name
- Email address
- Phone number
- Billing address
- Delivery address
- Order details
- Payment-related confirmation details
- Customer service messages
- Product preferences
- Account login details
- Comments, reviews, or feedback
- Any other information you voluntarily submit
3. Order and Transaction Information
When you place an order for perfumes, jewelry, accessories, or any other product from Robo Jewelry, we may collect information necessary to process and complete your purchase.
This may include:
- Product purchased
- Quantity ordered
- Delivery location
- Payment confirmation details
- Order status
- Customer contact details
- Delivery instructions
- Refund, return, or exchange history
We use this information to:
- Confirm your order
- Process your purchase
- Arrange delivery
- Contact you about your order
- Provide customer support
- Prevent fraud
- Maintain accurate business records
- Improve our customer experience
We do not intentionally collect or store full payment card details on our website unless handled securely through an authorized third-party payment processor.
4. Comments
When visitors leave comments on our website, we collect the data shown in the comments form. We may also collect the visitor’s IP address and browser user agent string to help detect spam, prevent abuse, and protect the security of our website.
An anonymized string created from your email address, also known as a hash, may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available at:
After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Please avoid posting sensitive personal information in public comments, reviews, or testimonials.
5. Product Reviews and Testimonials
If you submit a product review or testimonial, we may display your review publicly on our website or marketing platforms. This may include your name, rating, review text, and any image or media you choose to upload.
We may use reviews and testimonials to:
- Help other customers make informed purchase decisions
- Improve our product quality
- Promote customer satisfaction
- Support brand trust and transparency
We reserve the right to moderate, edit, reject, or remove reviews that contain offensive content, false claims, spam, abusive language, private information, or content unrelated to the product or service.
6. Media Uploads
If you upload images to the website, you should avoid uploading images with embedded location data, including EXIF GPS data.
Visitors to the website may be able to download and extract location data from images uploaded publicly to the website.
For your privacy and security, please remove sensitive metadata from images before uploading them.
7. Contact Forms and Customer Support
When you contact Robo Jewelry through a website form, email, WhatsApp, phone call, social media message, or any other communication channel, we may collect the information you provide in order to respond to your enquiry.
This may include:
- Your name
- Phone number
- Email address
- Message content
- Product enquiry details
- Order number
- Delivery information
- Images or screenshots you submit
- Any related communication history
We use this information to:
- Respond to your questions
- Provide customer service
- Confirm product availability
- Resolve complaints
- Assist with delivery
- Process returns, exchanges, or refunds
- Improve our services
8. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, support website functionality, and help us understand how visitors interact with our site.
Cookies are small files stored on your browser or device when you visit a website.
8.1 Comment Cookies
If you leave a comment on our site, you may choose to save your name, email address, and website in cookies. These are for your convenience so that you do not need to fill in your details again when leaving another comment.
These cookies may last for one year.
8.2 Login Cookies
If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies.
This cookie contains no personal data and is discarded when you close your browser.
When you log in, we may set cookies to save your login information and screen display preferences.
Login cookies may last for two days. Screen options cookies may last for one year.
If you select “Remember Me,” your login may persist for two weeks.
If you log out of your account, login cookies will be removed.
8.3 Editing and Publishing Cookies
If you edit or publish an article, product, page, or post, an additional cookie may be saved in your browser.
This cookie includes no personal data and simply indicates the post ID of the article, product, or page you just edited. It usually expires after one day.
8.4 Shopping and Cart Cookies
Our website may use cookies to remember products added to your cart, recently viewed products, checkout details, and shopping preferences.
These cookies help us provide a smoother shopping experience.
9. Embedded Content From Other Websites
Articles, pages, product content, blog posts, or promotional materials on this website may include embedded content from other websites.
Embedded content may include:
- Videos
- Images
- Articles
- Social media posts
- Maps
- Payment tools
- Product widgets
- Review tools
- Advertising tools
Embedded content from other websites behaves in the same way as if you visited that external website directly.
These external websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content. This may include tracking your interaction if you have an account and are logged in to that external website.
Robo Jewelry is not responsible for the privacy practices, data handling, or content of third-party websites.
10. Analytics and Website Performance
We may use analytics tools to understand how visitors use our website.
Analytics information may include:
- Pages visited
- Time spent on the website
- Products viewed
- Device type
- Browser type
- Approximate location
- Referral source
- Search terms used
- Website performance data
- Visitor behavior patterns
We use this information to:
- Improve website design
- Improve product presentation
- Understand customer interests
- Improve loading speed
- Improve marketing performance
- Detect technical problems
- Improve user experience
Analytics data is generally used in an aggregated form and does not always directly identify individual visitors.
11. Marketing and Promotional Communications
If you subscribe to our newsletter, contact us, place an order, or show interest in our products, we may use your contact information to send you updates about Robo Jewelry products, offers, promotions, new arrivals, fragrance recommendations, jewelry collections, or brand announcements.
Marketing messages may be sent through:
- SMS
- Phone call
- Social media messaging
- Website notifications
You may request to stop receiving promotional messages at any time by contacting us.
Even if you opt out of marketing messages, we may still contact you for important service-related matters, such as order confirmations, delivery updates, payment issues, refund processing, customer support, or security notices.
12. Who We Share Your Data With
We do not sell your personal information.
However, we may share limited information with trusted third parties where necessary to operate our business, deliver your order, provide our services, or comply with legal obligations.
This may include:
- Delivery and courier service providers
- Payment processors
- Website hosting providers
- Email and communication service providers
- Analytics providers
- Fraud prevention services
- Spam detection services
- IT and website support providers
- Legal, accounting, tax, or compliance advisers
- Government or regulatory authorities where required by law
If you request a password reset, your IP address may be included in the reset email.
We only share the information necessary for the relevant service or obligation.
13. Payments
When you make a payment, your transaction may be processed by third-party payment providers, banks, mobile money platforms, or payment gateways.
These payment providers may collect and process payment-related information according to their own privacy policies and security standards.
Robo Jewelry may receive transaction confirmation details, but we do not intentionally store full card numbers, mobile money PINs, banking passwords, or other sensitive payment credentials.
Customers should never share sensitive payment passwords, PINs, or private banking details with anyone claiming to represent Robo Jewelry.
14. Delivery and Fulfilment
To complete your order, we may share necessary delivery information with courier riders, logistics companies, or delivery partners.
This may include:
- Customer name
- Phone number
- Delivery address
- GPS location, where voluntarily provided
- Order details required for delivery
- Delivery instructions
This information is used strictly to complete delivery and provide customer support.
15. How Long We Retain Your Data
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required for legal, accounting, administrative, tax, fraud prevention, or security purposes.
15.1 Comments
If you leave a comment, the comment and its metadata may be retained indefinitely.
This helps us recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
15.2 Registered Users
For users who register on our website, we store the personal information they provide in their user profile.
Registered users can see, edit, or delete their personal information at any time, except they may not be able to change their username.
Website administrators can also see and edit that information.
15.3 Orders and Transactions
Order records may be retained for business, accounting, tax, legal, customer service, fraud prevention, and operational purposes.
This may include purchase history, payment confirmation details, delivery details, refund history, and customer communication relating to the order.
15.4 Customer Support Records
Customer support messages may be retained to help us resolve disputes, improve customer service, track previous enquiries, and protect both the customer and the business.
16. What Rights You Have Over Your Data
Depending on applicable privacy laws, you may have rights relating to the personal information we hold about you.
These rights may include the right to:
- Request access to your personal data
- Request a copy of the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Request restriction of certain processing activities
- Withdraw consent where processing is based on consent
- Object to certain uses of your data
- Request that we stop sending marketing communications
If you have an account on this website, or have left comments, you may request to receive an exported file of the personal data we hold about you, including data you have provided to us.
You may also request that we erase personal data we hold about you.
This does not include data we are required to keep for administrative, legal, tax, accounting, security, fraud prevention, or business record purposes.
To make a privacy request, contact us at:
17. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Your information may also be processed through website hosting systems, email platforms, analytics tools, payment systems, delivery partners, or other service providers necessary for the operation of our website and business.
Some service providers may store or process data outside your country of residence. Where this occurs, we take reasonable steps to ensure your information is handled securely and responsibly.
18. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.
These measures may include:
- Secure website hosting
- Password-protected administrative access
- Limited access to customer records
- Website security monitoring
- Spam and fraud detection
- Secure payment processing through third-party providers
- Regular review of website security practices
However, no internet-based service is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of data transmitted online.
You are responsible for keeping your account password confidential and for ensuring that your device and browser are secure.
19. Account Responsibility
If you create an account on Robo Jewelry’s website, you are responsible for maintaining the confidentiality of your login information.
You agree to:
- Use accurate registration information
- Keep your password private
- Notify us if you suspect unauthorized account access
- Avoid sharing your account with unauthorized persons
Robo Jewelry will not be responsible for losses caused by your failure to protect your login credentials.
20. Children’s Privacy
Our website and services are intended for general audiences and customers interested in luxury perfumes, jewelry, fashion accessories, and related products.
We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us without proper consent, please contact us so we can take appropriate action.
21. Third-Party Links
Our website may contain links to third-party websites, platforms, social media pages, payment services, delivery services, or partner websites.
Once you leave our website, we are not responsible for the privacy policies, practices, content, or security of external websites.
We encourage you to review the privacy policy of any third-party website you visit.
22. Social Media and Messaging Platforms
Robo Jewelry may interact with customers through platforms such as WhatsApp, Instagram, Facebook, TikTok, or other social media and messaging channels.
When you communicate with us through these platforms, your information may also be processed according to the privacy policies of those platforms.
We may use social media messages to:
- Answer product enquiries
- Confirm orders
- Share product recommendations
- Provide customer support
- Send promotional updates where appropriate
- Respond to complaints or feedback
Please avoid sending sensitive payment passwords, PINs, private banking credentials, or confidential personal documents through social media or messaging platforms unless absolutely necessary and requested through an official channel.
23. Fraud Prevention and Website Protection
We may collect and use information to detect, prevent, and respond to fraud, spam, abuse, unauthorized transactions, suspicious account activity, security threats, and misuse of our website.
This may include:
- IP address
- Browser user agent
- Login activity
- Order activity
- Payment confirmation behavior
- Suspicious communication patterns
- Spam comments or bot activity
We may restrict, block, suspend, or refuse service where we reasonably believe there is fraud, abuse, security risk, or violation of our terms.
24. Legal and Compliance Purposes
We may use or disclose personal information where necessary to:
- Comply with legal obligations
- Maintain tax and accounting records
- Respond to lawful requests from authorities
- Enforce our website terms and policies
- Protect our business, customers, and staff
- Prevent fraud or abuse
- Resolve disputes
- Defend legal claims
25. Business Transfers
If Robo Jewelry undergoes a business transfer, restructuring, merger, acquisition, investment transaction, partnership restructuring, or sale of business assets, customer information may be transferred as part of that business process.
Where this happens, we will take reasonable steps to ensure your personal information continues to be protected.
26. Your Choices
You may control some of the information we collect and how we communicate with you.
You may:
- Disable cookies through your browser settings
- Unsubscribe from marketing messages
- Request correction of your personal information
- Request deletion of certain data
- Choose not to create an account
- Choose not to leave public comments or reviews
- Contact us directly for privacy concerns
Please note that disabling cookies may affect some website features, including login, cart, checkout, and saved preferences.
27. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal obligations, security practices, or customer service processes.
When we update this page, we may revise the “Last Updated” date at the top of the policy.
We encourage visitors and customers to review this Privacy Policy periodically.
Continued use of our website after updates means you accept the revised Privacy Policy.
28. Contact Us
For questions, privacy requests, corrections, complaints, or concerns about how we handle your personal information, please contact us:
Robo Jewelry
Website: https://robojewelry.com
Email: [email protected]
Call / WhatsApp: +233 546 923 440
We will make reasonable efforts to respond to privacy-related requests within a reasonable time.